Metro Mobility provides comparable service to the regular fixed-route bus in terms of shared rides, days of service, and service areas and hours. Mobility Pass; Incapacitated Ex-service Personnel; The Health Care Card does not entitle the holder to concession benefits on public transport. For the safety of other passengers, the driver may refuse to transport a passenger whose mobility device is not properly maintained. Eligible riders will be sent a request card, which can be completed and mailed to the Metro Mobility Service Center. Customers will be sent a letter via registered mail informing them of the suspension. The Metropolitan Council in July unanimously passed a 25-cent fare increase for local and express buses, light rail and commuter rail, as well as a 50-cent hike for Metro Mobility. If the vehicle arrives before your scheduled ready time, you are not required to board until your scheduled ready time. $2.50 fares Good for unlimited rides unlimited rides for the $2.50 fare during rush hours for adults on local bus and METRO lines and on Express buses during non-rush hours. In 2018, Metro Mobility's operating expenses totaled $76.3 million. Metro Mobility is a shared public transportation service for certified riders who are unable to use regular fixed-route buses due to a disability or health condition. No Show excused? Outside Control? Information about travelling with wheelchairs, service animals (such as guide dogs), pushchairs. Personal care assistants (PCA): If you need help once you arrive at your destinations, you may bring another person along as your personal attendant. If a rider “No Shows” the outgoing leg of their trip and does not cancel their other scheduled trips for that day, each trip the rider misses is counted as a No Show. Assistance with packages. Metro Mobility pays up to $15 of the fare. Remain seated with seatbelt fastened. • Add’l 75¢ charge for the Silver Line and the Express Bus Lines 442 , 460 , 487 , 489 , 501 , 550 , and 577. Tips for New Riders (MS Word)
Packages should be able to fit in the area around the rider without taking the space of any other rider. Details on WHAT TO EXPECT FROM US in the Metro Mobility Service Guide (MS Word), Tips for New Riders (PDF)
All of the regular-route vehicles (bus and rail) in the Twin Cities metro area are accessible to people with disabilities. Metro Mobility drivers must escort all customers from the vehicle to the first door of the building. Our customer advocates specialize in helping English language learners, youth, senior citizens and persons with disabilities or special needs. This service is free – no fares for trips. To treat other passengers with respect. Metro Mobility is doing all it can to make sure riders are safe and protected. Authorized fare retailer. Metro Mobility will pay up to $15 of the taxi fare. In 2018, the program provided a total of 2.38 million rides to more than 20,800 active users certified for Metro Mobility service. Keep your animal under control at all times. Contact us. More Carpool & Vanpool Transit ... Purchase a Day Pass or Metro Mobility tickets. Taking transit is easy – we'll show you how! During bad weather, our number one goal is to keep our customers and drivers safe. The ADA mandates many service parameters for Metro Mobility. Assured Ride reimbursements require proof of purchase. Metro Mobility, a service of the Metropolitan Council, is public transportation in the Twin Cities metro area for certified riders who are unable to use regular fixed-route bus service due to a disability or health condition. Downloads. By phone. Drivers must ensure that riders get from the entry door at their pickup location to the first entry door at their destination. Metro Mobility coupons cannot be used to pay the PSD fare. For more information you can refer to the Passenger Transport Act and the Passenger Transport Regulations. Details of enhanced bus services for people with impairments, access challenges or limited mobility. Purchase Tickets Winter weather can cause delays in travel, even for Metro Mobility. The Topeka Metropolitan Transit Authority is waiving bus fares for fixed routes, the Lift and the Flex route through December. Peak Time: $4.50 (Monday-Friday, 6-9 a.m. and 3-6:30 p.m.) Off-Peak Hours: $3.50; Holidays all day: $3.50; How do I schedule a ride? Metro Mobility passengers pay $3 or $4 for each ride, depending on the time of day. Not being at the designated pickup point at the ready time and during the 30-minute pickup window. If the trip starts on the regular-route or Transit Link, present your Metro Mobility approved ID card and pay the fare. Bus ... Total Mobility subsidises door-to-door transport for disabled people who cannot independently use regular public transport services, all or some of the time. The suspension will begin approximately 15 days after the fourth No Show. Read more about Metro Mobility’s COVID-19 safety measures. All you need to ride is an employee identification badge that shows you are employed in a health care facility. Customers can contact their trip provider to dispute any No Shows that occur beyond their control. Discounted fares for passengers of the age of 65 and older with Senior SmarTrip available in both plastic and digital versions. Ticket machine on rail platforms. Metro Mobility pays only for charges incurred for no more than two trips per six-month period. Metro Mobility paper tickets are no longer sold. By email to MetroMobility@metc.state.mn.us. Metro Mobility customers can use Metro Transit's regular-route transit for the Limited Mobility Fare of $0.75 with their Metro Mobility ID card. Trips greater than 15 miles outside the ADA-mandated service area are surcharged an additional 75 cents. A fare hike of 50 cents or 75 cents could generate $11.6 million to … Riders may bring additional passengers with them if they notify the service contractor at the time of the reservation. Ask the driver for a transfer, which you can present to the Metro Mobility driver when you board. A child younger than four or weighing 40 pounds or less must be in a car seat provided by the customer. Please do not complete this application if you are currently certified to ride Metro Mobility (e.g. Outside control? The comprehensive guide covers safety, reservations, fares, scheduling, supplemental services, eligibility and other important information about Metro Mobility service. Monday-Friday, 7:30 AM to 4 PM
Children. If the taxi fare is $18 the customer would pay the first $5 and Metro Mobility would pay the remaining $13. Council public meetings are available for the public to follow remotely. PREMIUM ON DEMAND. Be sure to keep a copy of the receipt for your records. Requests for modifications can be made by calling 651-602-1672 or emailing firstname.lastname@example.org. YES. “The introduction of these battery electric buses into the MetroBus fleet next year represents our commitment to providing economically and environmentally sustainable mobility options as well as an excellent transit experience for our riders,” said Jessica Mefford-Miller, Metro Transit Executive Director. Premium on Demand trips (formerly called Premium Same Day or PSD) provide a faster same-day trip directly to your destination. About Metro Transit. Metro Transit App. Driver-assisted pickup from first door (pickup) through first door (drop-off). Second and any subsequent suspensions within a 12 month period will be for 30 calendar days. $90 Metro Mobility fares are $4.50 for rush-hour trips and $3.50 for non-rush-hour trips. By phone. Metro Mobility buses now accept easy-to-use Go-To Cards . Other ways to purchase fares. Outside control? Tickets & Fares; Customer Services; Getting Around; News; Updates 20. Metro Mobility will post any decision to suspend service due to severe weather and broadcast it on local television and radio stations. The mission of the Metropolitan Council is to foster efficient and economic growth for a prosperous metropolitan region. Guests pay the standard fare. Remember, for scheduling or rescheduling your rides, contact your Twin Cities Metro Mobility Trip Provider (PDF). To ensure that our riders get the service that they need, Metro Mobility has several supplemental programs. Details about Premium on Demand service (pdf). Read details about our transportation service for essential health workers. 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